General Provisions
These terms govern all interactions between players and Neon Rush Casino. By registering an account, users acknowledge reading, understanding, and accepting these conditions in full. The casino reserves the right to modify terms with reasonable notice provided to registered players.
Eligibility Requirements
Account registration requires meeting specific criteria:
- Minimum age of 18 years
- UK residency or legal gambling jurisdiction residency
- Single account per person, household, and IP address
- Accurate personal information provision
- Acceptance of identity verification requirements
Account Responsibilities
Players bear responsibility for maintaining account security. This includes:
- Keeping login credentials confidential
- Using strong, unique passwords
- Reporting suspected unauthorised access immediately
- Logging out after sessions on shared devices
- Updating personal details when changes occur
Bonus Terms
General Bonus Conditions
All promotional offers carry specific terms detailed at the point of claim. Standard conditions applying to most bonuses include:
| Condition | Standard Terms |
|---|---|
| Wagering Requirement | 35x bonus amount |
| Maximum Bet | £5 per spin/hand |
| Time Limit | 30 days from activation |
| Maximum Win | 10x bonus amount |
Wagering Contributions
Game types contribute differently toward bonus playthrough:
- Slots: 100%
- Table Games: 10%
- Live Dealer Games: 10%
- Scratch Cards: 100%
- Video Poker: 10%
Bonus Restrictions
The following activities may result in bonus forfeiture:
- Exceeding maximum bet limits while wagering bonuses
- Using irregular betting patterns
- Colluding with other players
- Abusing promotional offers through multiple accounts
- Withdrawing before completing wagering requirements
Deposits and Withdrawals
Deposit Policies
Minimum deposit amounts vary by payment method, typically starting at £10. Maximum limits depend on player verification status and chosen payment method. All deposits must originate from accounts in the player’s name.
Withdrawal Conditions
Withdrawal requests enter a 24-hour pending period during which cancellation remains possible. Processing times vary:
- E-wallets: 0-24 hours
- Debit Cards: 1-3 business days
- Bank Transfers: 2-5 business days
Verification Requirements
Identity verification must be completed before processing first withdrawals. Required documentation includes government-issued identification and proof of address dated within three months. Additional verification may be requested for large withdrawals or regulatory compliance purposes.
Player Conduct
Prohibited Activities
The following activities are strictly forbidden:
- Fraudulent or criminal conduct
- Money laundering or terrorist financing
- Software manipulation or exploitation
- Chargebacks or payment disputes without legitimate grounds
- Providing false information during registration or verification
Breach Consequences
Violations may result in:
- Account suspension or termination
- Forfeiture of funds and bonuses
- Reporting to regulatory authorities
- Legal action where appropriate
Intellectual Property
All website content, including graphics, text, and software, remains the property of Neon Rush Casino or its licensors. Reproduction, distribution, or commercial use without written permission is prohibited.
Limitation of Liability
The casino provides services on an “as is” basis. While reasonable efforts ensure platform availability and functionality, no guarantees extend to uninterrupted service. Liability for technical failures, connection issues, or circumstances beyond reasonable control is excluded to the maximum extent permitted by law.
Dispute Resolution
Disputes should first be raised through standard support channels. Unresolved matters may be escalated to the complaints department. Players retain the right to refer qualifying disputes to the independent adjudicator specified in the licence conditions.
Governing Law
These terms are governed by the laws of England and Wales. The UK Gambling Commission regulates all gambling activities, and players may contact the regulator regarding licensing concerns.
Responsible Gambling
Players acknowledge gambling carries inherent risks. The casino provides tools including deposit limits, loss limits, session reminders, and self-exclusion options. External support is available through GamCare at 0808 8020 133 and Gamblers Anonymous at 0330 094 0322.
Contact Information
For queries regarding these terms, contact support@neonrush.uk. Legal correspondence should be addressed to the registered company address provided upon request.